TERMS OF SERVICE

Welcome to TouchCare Cleaning Services LLC. By booking or receiving services from our company, you agree to the following terms and service policies.

Scheduling & Arrival Windows

TouchCare Cleaning Services LLC schedules appointments using arrival windows rather than exact times. Our cleaning teams will arrive within the agreed arrival window provided at the time of booking.

Arrival windows allow flexibility for traffic, job durations, and scheduling adjustments throughout the day.

If we are running earlier or later than expected, we will notify you with an “On the Way” message prior to arrival.

Payment Terms

A valid payment method is required to secure all appointments.

Payments may be processed using:

• Card on file
• Online invoice payment
• Approved payment methods arranged with our office

For recurring services, payment is typically processed after service completion.

Cancellation & Rescheduling Policy

We understand that schedules can change. However, due to the nature of our scheduling and reserved time slots, we require at least 48 hours notice for cancellations or rescheduling.

Appointments cancelled or rescheduled within 48 hours of the scheduled service will incur a:

$50 Cancellation Fee

This fee helps cover the reserved time for our cleaning team.

Initial Cleaning Requirement

Businesses starting recurring services may require an initial deep cleaning or move-in style cleaning before regular maintenance services can begin.

This initial cleaning allows our team to bring the business to a maintainable standard for future visits.

Access to Property

Clients are responsible for ensuring our team has access to the property during the scheduled arrival window.

If our team cannot access the home or business upon arrival, the appointment may be considered a late cancellation, and the cancellation policy may apply.

Safety & Service Limitations

For the safety of our staff, TouchCare Cleaning Services LLC does not perform: 

• Heavy furniture moving
• Biohazard cleaning
• Mold remediation
• Pest removal
• Clutter or hoarding situations that pose safety risks

If conditions in the business are deemed unsafe for our staff, the cleaning may be declined or stopped.

Pets

If any pets are on the premises, for the safety of both our cleaners and your animals:

• All pets must be secured during the cleaning. If not, we will make an attempt to reach the contact person listed on file.  If unsuccessful, a rescheduling will have to take place.
• TouchCare Cleaning Services LLC is not responsible for pets escaping if left unsecured.

Damages or Concerns

Our team takes great care while cleaning your business.

If any damage or service concern occurs, it must be reported to our office within 24 hours of the completed service so we can properly review and resolve the matter.

Personal Items

We recommend clients store valuable or fragile items safely prior to service.

TouchCare Cleaning Service LLC is not responsible for:

• Items not secured
• Pre-existing damage
• Normal wear and tear

Satisfaction Guarantee

Our goal is to provide high quality and reliable service.

If you are not satisfied with an area of the cleaning, please notify our office within 24 hours, and we will work with you to address the concern.

Tips

Tips are never expected but are always appreciated by our cleaning teams. Clients may provide tips through invoice payments or directly to the cleaning team.

Acceptance of Terms

By booking a service, approving a quote, or receiving cleaning services from TouchCare Cleaning Services LLC, you acknowledge that you have read and agreed to these Terms of Service.